We are committed to ensuring the security and protection of the personal information that we process in the course of doing business.
We are also committed to having a data protection regime that is effective, fit for purpose and demonstrates an understanding of the new General Data Protection Regulations (GDPR) 2018. You can find out more about the new GDPR on the website of the Information Commissioner Office. www.ico.org.uk
Please read this statement carefully because it contains important information about:
• The personal information we collect about you as a customer/potential customer.
• What we do with your information and who your information might be shared with.
The information we collect
Lane & Peach Ltd will treat your data with respect. we will not actively share it with third parties unless you give us your consent. During the course of our work with you, we may ask you to provide us with the following personal information:
• Your name(s).
• Telephone number(s).
• Email address(es).
Giving your consent to use your personal data
If you email, text or phone us to enquire about our services, we will take this to mean that you have given consent for us to hold the data contained in that communication. When we discuss a potential project, we will ask you to provide certain details.
If you decide to use our services, we will send you a copy of our contract and our Data Usage and Privacy Statement. Signing the contract means you agree (opt-in) to give us your consent to use and store your data for the purpose of creating the project.
You may at any time opt out by making a formal request to us via our email address. firstname.lastname@example.org - If you do so, we will respond to confirm that we have received and actioned your request. This will apply to specific information you provide from that point onwards. It cannot be used for material or information that has already been published or used in the public domain.
How we store and destroy data
We will keep all personal and sensitive information that you provide to us in a confidential and secure manner.
We will keep your data secure at our office location, in transit between meetings with you and in transit between meetings with any suppliers involved in your project.
We will keep paper files at our office location and will destroy them by shredding them 1 year after the project.
We will keep an electronic record of our client’s name and the project for up to five years. Clients can ask for this to be destroyed sooner, by emailing us at email@example.com.
We will ensure that the devices we use have secure firewalls and passwords.
While we make every reasonable effort to keep your personal data secure, if you use our internet site or email us you are acknowledging that the internet is not entirely secure. For that reason, we cannot guarantee the security of any personal data that you submit or receive in that way.
Personal information provided by or to third parties
From time to time a third party may contact us with your personal details, for example another company who is recommending the use of our services. In these cases, this third party should have your permission to pass on your details.
Examples of when we may share your data with third parties might include:
We may contact your other suppliers to ensure they are familiar with the project.
We may share our financial documents with an accountant or as part of our tax return. we will retain financial records for five years.
How websites collect information
When you interact with or view the website, click on links or use the contact form as part of the process, the site may collect information about your activity and the associated personal information you provide such as your name, address and email address.
Why this information is collected
This information is collected for the following purposes:
• To provide and operate our services.
• To design and deliver your bespoke project.
• To provide our customers/visitors/users assistance and technical support.
• To be able to contact our customers/visitors/users with general or personalised service-related notices, if they request such contact.
• To create aggregated statistical data and other aggregated and/or inferred non-personal Information, which we may use to provide and improve our respective services.
• To comply with any applicable laws and regulations.
How sites store, use, share and disclose site visitors' personal information
All web pages are hosted on platforms, which allow us to advertise our services to you. Your data may be stored through the host platforms data storage, databases and the general applications. It is best practice that they store your data securely. Further detail on host platforms can be found on the host sites privacy statements.
How we will communicate with you
If we need to contact you, it will be through the details you actively provide to us. For example, via email, telephone, text messages, and postal mail. Please do not submit any contact details of contact that you do not wish us to use.
Access to your Data
You can request a copy of the information which we hold about you. This is known as a ‘subject access request.’ You may nominate others to access your data via a sharing agreement in writing. This must be clearly signed.
Right to correct any mistakes or changes about your information
You can request via email that we correct any mistakes or changes about your information. If you would like to do this, please let us know the information that has changed or is incorrect and what it should be replaced with.
Privacy Statement Updates
We reserve the right to modify this privacy statement at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this statement, we will notify you here of the date that it has been updated. If any changes are made to the privacy statement, your right to “opt out” or “withdraw consent” for data use remains the same. (Last updated 01/01/2019)
If you have any queries or concerns about the privacy statement or any details we hold about you, please contact us via email: firstname.lastname@example.org
The Data Protection Manager
Lane & Peach Ltd
Unit 6 Regent Trade Park